Enterprise Agreement
Enterprise terms, SLAs, security commitments, and support scope.
Last updated: 2026-04-01
Enterprise Agreement
This page summarizes the standard enterprise terms for Forgeon. It is intended as a high‑level overview. Final terms are governed by your signed agreement.
1) Scope
Enterprise plans provide:
- Dedicated support channels
- Elevated usage limits and custom quotas
- Security controls (SSO, audit, policy enforcement)
- Service reliability commitments (SLA)
2) Availability & SLA
Availability targets and service credits are defined per contract. SLA coverage may include:
- Core API availability
- Runtime availability
- Build pipeline uptime
3) Security & Compliance
Enterprise includes:
- SSO / SCIM (where enabled)
- Audit logging
- Access controls and policy enforcement
- Secure data handling aligned with Security
4) Support
Support scope and response times are defined in your agreement. Typical enterprise support includes:
- Priority response
- Incident coordination
- Dedicated success contact (where applicable)
5) Billing & Invoicing
Enterprise billing is typically:
- Contracted terms (monthly or annual)
- Net payment schedules
- Custom billing contacts and invoicing workflows
6) Changes
We may update standard enterprise templates over time. Your signed agreement remains the source of truth until amended.
7) Contact
For enterprise questions or contracts, contact enterprise@forgeon.io.